LUXE BY MULANDA TERMS AND CONDITIONS:
To help us provide you with the very best services and avoid confusion and misunderstandings, we ask that you read the Terms & Conditions (the “Terms”) below carefully. By booking, registering for, making a payment towards, or participating in a tour or other travel product or service with Luxe by Mulanda LTD. (“Luxe by Mulanda,” “we,” or “us”), you agree to the Terms that apply to that package in effect at the time of your booking. These Terms represent a legally binding contract.
BOOKINGS & PRICING
- Accuracy of Information:
We do our best to provide accurate and up-to-date information on our website, but errors may occur. Please confirm pricing and details with us prior to making a booking.
By making travel bookings on our website or with one of our agents, or otherwise purchasing any travel services offered by Luxe by Mulanda, you warrant that;
- You are at least 18 years of age and have the legal authority to create a binding legal obligation.
- You accept and agree to all the Terms presented herein.
- All information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.
- Booking On Behalf of Others:
If you make a booking for anyone other than yourself, we consider you the designated contact person for the other travelers. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them.
You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travelers informed of all information relevant to your trip.
After you complete your booking, we will send you an email containing a link to a secure traveler registration form. For this package, you must complete this form within 5 days of booking. Let us know if you are unable to complete it within this timeframe, or your booking may be subject to cancellation.
After we receive your booking request, we will confirm availability of all components and send you a confirmation email within 1–2 business days. If any option or component you selected is not available, we will alert you and give you the option to modify your booking or to cancel.
Once your booking is confirmed, the package price will not change, unless:
- You request changes or customizations to your booking.
- New or increased government taxes or fees are implemented that apply to your package or its components.
In either case, we will inform you how your package price will be affected.
- Special Meal Requests On Diets:
You may enter special meal requests or dietary restrictions for each traveler when you complete your registration. We will relay your requests to the airlines and our partners in destination. Please confirm meal requests with the airlines 72 hours before departure. We cannot guarantee that your requests will be honored, and some requests or restrictions may be difficult to accommodate in some destinations.
Advertised package prices may reflect an “Instant Savings” discount. Occasionally, we may also offer price reductions, sale discounts, or other promotional discounts on certain packages, departures, or services. Such discounts are valid for a limited time, apply only to new bookings, and may have other conditions or limitations. Existing bookings for which a deposit has been received are not entitled to price reductions or discounts that were not valid at the time of booking.
Prices and availability are subject to change until you make a booking and that booking is confirmed. After that, your package price will not change, with some exceptions listed under confirmation.
All advertised prices and costs are in U.S. currency, unless noted otherwise.
PAYMENTS, REFUNDS & CREDITS
Once you give us a go ahead for your booking, a 30% deposit is required to secure your booking, which will be applied toward the cost of your package. Some packages may require additional deposit. Changes or customizations you request to our packages may require an increased or additional deposit. Deposits are generally nonrefundable after we confirm your booking, unless covered by our Travel protection policy or we if we cancel your departure.
If you add Travel Protection coverage when you book, the premium will be added to your deposit amount.
- Final Payment:
If any balance is due after making your booking, you must pay this balance via one of our accepted payment methods by your final payment due date, usually 60 days prior to departure. The actual date will be listed in the booking process, in your booking receipt email, under your Booking, and on your invoice. You may make as many payments as you like in any amount until the due date. If you have not paid in full by your due date, your booking will be subject to a late payment fee. If you have not paid in full 15 days after your due date, your booking will be cancelled, and your deposit will be forfeited. If you make payments in excess of your balance due, you can choose to receive a refund of the excess amount or to convert it to a Travel Credit with no expiration date.
- Returned Payments:
If a check payment made to us is not honored due to insufficient funds, stop payment, a closed account, or any other reason, we will notify you, and a returned check fee of $50 will be added to your balance due. You are responsible for making alternate payments to clear your balance due by the final payment due date. If we notify you after your final payment due date that a check has been returned, we must receive a replacement payment within 48 hours, or your booking may be subject to cancellation.
Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Most refunds are processed within six weeks of being requested. Refunds for payments by credit card will be credited to that card, provided your refund does not exceed the amount paid on the card.
- Travel Credits
In many cases, we may issue you credits for trip cancellations, referring new travelers to Luxe by Mulanda, promotions, or other reasons. In some cases, these credits have a stated expiration date, while other credits may have no expiration. To redeem credits, use it towards a booking made before the credits expires, but the travel need not be complete before the expiration. Expired credits are void and unredeemable.
Credits are applicable to individuals, who are over the age of 18. Referral credits can only be issued to the person who made the referral. In most other cases, including those where a credit is related to a booking, the credits are issued to the person who made the booking. Credits may be transferred to another individual, provided you notify us first in writing.
Credits are issued in U.S. dollar amounts and may be redeemed towards a balance due to Luxe by Mulanda on a future trip. Credits may not be used towards visa fees, airport, port & border crossing fees, optional excursions, or any other items purchased on tour and/or not payable to Luxe by Mulanda. You may redeem as many credits as you like towards a new booking. If the new booking totals more than the value of your redeemed credits, you are responsible for paying the difference by the final payment due date. Credits are not redeemable for cash.
We allow as many changes as you like to your booking as long as the services booked are not affected. If there are components that attract fees for changing e.g. flight, train tickets, some tours then the same fees will be invoiced to you on top of your initial package cost.
TRAVELLING DURING COVID TERMS
We understand travelling has changed. A booking status can change instantly and Luxe by Mulanda is working to ensure you are comfortable to book with us.
This is why:
- We have introduced a Travel protection policy that covers your unforeseen changes and secures your money may there be need to cancel your trip due to unforeseen circumstances.
- We are allowing free changes up to 5 days before travel but this does not apply to purchased flights airline terms and conditions. We are also recommending the best tickets to purchase to guarantee a free change if need be.