TERMS AND CONDITIONS
1.Introduction
1.1 Welcome to Luxe by Mulanda ltd. These terms and conditions outline the rules and regulations for the use of our services.
Booking and Payment
2.1 All bookings must be made through our official website, authorized agents, or directly with our customer service team.
2.2 A non-refundable deposit of 10% is required at the time of booking to secure your reservation.
2.3 Full payment must be received 14 days prior to the commencement of the tour.
2.4 If the full payment is not received by the due date (see clause 2.3), the Company reserves the right to cancel the booking and retain the deposit?
2.5 The Client must provide accurate and complete personal details as required for booking. Any inaccuracies may result in additional costs or the inability to participate in the tour.
Cancellation and Refund Policy
3.1 Cancellations made by the Client must be in writing and are subject to the following penalties:
- More than 30 days before departure date: 10% of the tour cost.
- 14 to 30 days before departure date: 50% of the tour cost.
- Less than 14 days before departure date: 100 % of the tour cost.
3.2 The Company reserves the right to cancel any tour due to insufficient enrollment or unforeseen circumstances. In such cases, the Client will receive a full refund or the option to transfer to another tour.
3.3 Flight cancellations, changes, and refunds are subject to the terms and conditions of the airline. The Company is not responsible for any costs incurred due to changes or cancellations by airlines or other transportation providers.
3.4 Other suppliers’ cancellation policies, such as hotels, activity providers, and transport services, also apply accordingly.
Changes to Itinerary
4.1 The Company reserves the right to make changes to the itinerary if necessary, including changes due to weather, safety concerns, or other unforeseen events.
4.2 The Client will be notified of any major changes as soon as possible. Minor changes will not be subject to compensation or refund.
4.3 If a significant change to the itinerary is required, the Company will offer an alternative of comparable standard and, if necessary, compensation for the inconvenience.
Travel Insurance
5.1 The Client is required to have comprehensive travel insurance that covers cancellation, medical expenses, personal liability, and loss of personal property.
5.2 The Company is not responsible for any costs incurred by the Client due to inadequate insurance cover.
Health and Safety
6.1 The Client must disclose any pre-existing medical conditions or dietary requirements at the time of booking.
6.2 The Company reserves the right to refuse participation to any Client who is deemed unfit to travel or poses a risk to the health and safety of others.
6.3 The Client must adhere to all health and safety regulations and guidelines provided by the Company and local authorities during the tour.
Responsibilities and Liability
7.1 The Company acts only as an agent for the Client in arranging transportation, accommodation, and other services.
7.2 The Company is not responsible for any injury, loss, or damage caused by the Client’s negligence or any third party.
7.3 The Company is not liable for any delays, changes, or cancellations caused by circumstances beyond its control, including but not limited to natural disasters, strikes, or political events.
7.4 The Client is responsible for ensuring they have the necessary travel documents, visas, and vaccinations for the tour.
Flight and Other Suppliers’ Policies
8.1 The Client acknowledges that flight bookings and other services provided by third-party suppliers are subject to the terms and conditions of those suppliers.
8.2 The Company is not responsible for any additional costs or cancellations arising from changes or policies imposed by these suppliers.
8.3 Any disputes regarding flights or other services provided by third-party suppliers will be resolved directly as per the supplier policy.
Complaints and Dispute Resolution
9.1 Any complaints must be reported to the Company as soon as possible so that they can be addressed promptly.
9.2 If a satisfactory resolution is not achieved, the Client may submit a formal complaint in writing within 3 days of the end of the tour.
9.3 Any disputes arising from these terms and conditions shall be governed by the laws of Kenya and the parties agree to submit to the exclusive jurisdiction of the courts of Kenya.
- Privacy Policy
10.1 The Company respects the privacy of its clients and is committed to protecting personal information.
10.2 The Client’s personal data will be used solely for the purpose of arranging and managing the tour.
10.3 The Company will not share the Client’s personal data with third parties, except as required to fulfil the terms of the tour or as required by law.
Force Majeure
11.1 The Company will not be liable for any failure to perform its obligations under these terms and conditions if such failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, strikes, or government restrictions.
Amendments
12.1 The Company reserves the right to update these terms and conditions at any time. Any changes will be communicated to the Client and will apply to all bookings made after the changes have been communicated.
Acceptance of Terms
13.1 By booking a tour with Luxe by Mulanda ltd, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.